The first step is to get in touch with us, either by calling us direct on 07772 162970, emailing info@daisychainbakery.co.uk or alternatively messaging us via our Facebook, Instagram or Twitter sites – we will always aim to get back to you as soon as we have de-floured our hands… or within 24 hours at most!

With regards to notice, our diary does fill up quickly so we would always advise booking your order with us as soon as possible to secure your date – ideally 2/4 weeks in advance of the date you require it for. However we can sometimes squeeze in last minute orders, so it’s always worth contacting us direct to discuss our availability! Please note, we would advise 6-12 months’ notice on most Wedding cake orders, particularly those planned for the summer months.

At the time of enquiry, we will require the following information in order to draw up a no obligation quotation for you:

  1. The date the cake/cupcakes are required for
  2. The approximate amount of portions you require the cake to serve
  3. Any ideas regarding design that you may have in mind, including the occasion the cake/cupcakes are intended for – feel free to also send us over any images that may help too!

Struggling with deciding on a design? Don’t worry, we know this can be the tricky bit, but do get in touch regardless and we will happily research design ideas for you!

Please note, alterations can be made to any cake order up to 2 weeks prior to the date your cake is required. After this period, any alterations are at the discretion of The Daisy Chain Bakery.

For all Wedding cake enquiries we do offer a Free Home Consultation Service, whereby we visit the happy couple-to-be in the comfort of their own home, complete with the all-important tasting box, consisting of a box of cupcakes in each of the Sponge Flavours we offer. This consultation gives us the opportunity for us all to get to know one another, Tier Flavours to be decided on and to ensure we get all the little details down just right – it is going to be a very important cake after all!

Unfortunately, we do not offer a face-to-face consultation service for any other Birthday or Occasion Cake or Cupcake order – but not to worry, most orders no matter how quirky, can be easily finalised via Email and Telephone!

We require a 25% non-refundable deposit for any cake order over the value of £30.00 to secure your order.

Final payment of the remaining balance due must then be paid upon delivery or collection.

In the case of Wedding Cakes, the final balance payment is due in full one month prior to your big day!

All payments can be made via cash or bank transfer.

All cake orders can be collected from us or delivered by us, at a date and time mutually agreeable to both parties and pre-planned.

Delivery is subject to a small additional fee which can be discussed as required within your initial quotation.

Wedding cakes and/or any other tiered celebration cake over 3 Tiers can be delivered and set up at your venue, and are again subject to an additional fee.

Please be aware that we cannot be held responsible for any damage that may occur once any cake or cupcake selection leaves our premises, however upon collection we will give you as much advise as possible to help you transport your cake as safely as possible – please also refer to our guidance notes on Transportation for more information.

In the event of a cancellation, deposits are non-refundable. However, any balance paid after the deposit can be refunded providing cancellation is made over two weeks before the cake is due.

We reserve the right to photograph any cake order, prior to delivery or collection for our own Marketing purposes.

Thank you so much for the cake. You were right, the cupcakes went down a treat with the kids. The cake looked absolutely amazing. I wouldn’t have had anyone else or trusted anyone else to do our cake. It not only looked gorgeous but also tasted lovely!! Thank you so much again xx

I just wanted to take the time to say thank you for making such a lovely cake. Everyone loved it and we’ve received nothing but compliments on how gorgeous it is! Tasted beautiful as well! You’ve helped make my sister’s 21st birthday extra special! xx

Thank you once again for a wonderful cake! I’m starting to think I’m slightly addicted! It was beautiful and matched perfectly with everything!

Rosemary

Thanks again for the beautiful cake. My Mother in law absolutely loved it. She didn’t want to cut it  because it was so pretty. x

Thank you Sarah for the fantastic cake you made for our daughters first birthday. Everyone loved it, and unfortunately everyone had a piece so wasn’t much left over! Would recommend The Daisy Chain Bakery to anyone! xx

Katie

I just wanted to thank you again for my Mums amazing cake, she, and the rest of us have loved it, even my fussy husband went back for seconds and he isn’t keen on cake. Xx